Delivery and Returns

British Basics Shipping Policy

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Shipping Policy

Thank you for shopping with British Basics.

Every item we sell is individually produced after you place your order. This allows us to maintain high quality standards while offering a carefully selected range of clothing made for everyday living.

Where We Deliver

We currently deliver to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within one working day before entering production.

If you need to amend your order or delivery address, please contact us as soon as possible. We'll always do our best to help, but once production has started we may not be able to make changes.

Production Time

Each garment is individually produced after your order has been placed.

Production usually takes 2–5 working days.

During particularly busy periods, including public holidays and seasonal promotions, production may take a little longer.

Delivery

Once dispatched, standard UK delivery normally takes 2–4 working days.

Most customers receive their order within 4–9 working days from the date the order is placed.

Please note that these are estimated delivery times and cannot be guaranteed.

Tracking

Where tracking is available, you will receive a dispatch confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to become available.

Delivery Delays

Occasionally deliveries may be delayed due to circumstances beyond our control, including:

Severe weather
Courier delays
Public holidays
High seasonal demand

If your order has not arrived within 10 working days after dispatch, please contact us and we will investigate with the delivery provider.

Incorrect Delivery Details

Please ensure your delivery address is correct before placing your order.

If you notice an error, contact us immediately.

If production has not yet started, we'll do our best to update your order. Once production or dispatch has begun, changes may no longer be possible.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible.

Where appropriate, we'll work with our fulfilment and delivery partners to arrange a replacement or refund.

Contact Us

If you have any questions about your order or delivery, please contact us:

Email: britishbasicsuk@gmail.com

Business Address:

British Basics
56 Braeburn Way
West Malling
Kent
ME19 4EA
United Kingdom

British Basics Returns & Refund Policy

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Returns & Refunds

At British Basics, we want you to be completely happy with your purchase.

If something isn't quite right, we're here to help.

Changed Your Mind?

If you've changed your mind about your purchase, you may return eligible items within 14 days of receiving your order, in accordance with your rights under UK consumer law.

To qualify for a refund, items must be:

Unworn
Unwashed
In their original condition
Free from marks, stains, pet hair or strong odours
Returned, where reasonably possible, in their original packaging

Please contact us before returning any item so we can provide return instructions.

Exchanges

Need a different size or colour?

We're happy to offer exchanges within 30 days of delivery, subject to stock availability.

To arrange an exchange, email us at britishbasicsuk@gmail.com with:

Your order number
The item you'd like to exchange
The size and/or colour you'd like instead

If your preferred replacement is unavailable, we'll contact you to discuss the available options, which may include a refund or an alternative item.

Unless the item is faulty or we've sent the wrong item, customers are responsible for the cost of returning items for exchange.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us within 30 days of receiving your order.

Please include:

Your order number
A brief description of the issue
Clear photographs where possible

Once we've reviewed the issue, we'll arrange a replacement, exchange or full refund at no additional cost to you.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method within 5 working days of receiving the returned item.

Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.

Original delivery charges will only be refunded where required by UK consumer law or where the item is faulty or supplied in error.

Return Postage

Customers are responsible for the cost of returning unwanted items.

If your item is faulty, damaged or incorrect, British Basics will cover the reasonable cost of return postage or provide an appropriate alternative solution.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.